Welcome to Sillage ("Sillage," "we," "our," or "us"). Please read these Terms of Use ("Terms") carefully before using our SaaS product and services (collectively, the "Services"). By accessing or using our Services (including continued use after being notified of these Terms), you agree to be bound by these Terms.

1. Legal Entity and Contact Information

Provider: Sillage Labs, Inc.
1111b South Governors Ave
STE 40784
Dover, DE 19904, United States

Contact Information: hello@getsillage.com

2. Description of Services

Nature of Service: Sillage provides a Software-as-a-Service (SaaS) platform offering intent data to business customers.

Scope of Features: All features of Sillage’s platform are included in the standard monthly subscription plan.

3. Eligibility and User Onboarding

Business Use Only: The Services are intended solely for use by businesses; individual consumers are not the primary audience.

Onboarding: No automated user account setup is required. Sillage will manually set up each customer’s access during an onboarding meeting.

License/Service Access: Upon onboarding, Sillage grants you a non-exclusive, non-transferable right to access and use the Services as outlined in these Terms.

4. Fees, Billing, and Payment Terms

Subscription Fees: Following a successful trial period, Sillage charges a subscription fee based on the chosen plan.

Billing Cycle: Subscription fees are billed monthly on the anniversary of your subscription start date.

Payment Method: All payments must be made via credit card, processed through Stripe. By providing your payment information, you authorize Sillage to charge the applicable subscription fees to your payment method on a recurring basis.

No Refunds: Sillage does not offer refunds for any paid subscription fees.

Late Payments: Sillage reserves the right to apply penalty fees or interest for overdue invoices, in accordance with applicable local laws.

5. User Responsibilities and Restrictions

Prohibited Uses: You agree not to engage in any misuse of the Services, including (but not limited to) unauthorized data scraping, reverse engineering, or use of the Services for unlawful activities.

Compliance with Laws: You must comply with all applicable laws and regulations, including the General Data Protection Regulation (“GDPR”), when using our Services.

Confidentiality of Access: You are responsible for maintaining the confidentiality of your login or access credentials and preventing unauthorized access to the Services.

6. Intellectual Property Rights

Sillage retains all rights, title, and interest (including all intellectual property rights) in and to the Services, including the software, algorithms, features, documentation, and any signals, lead data, insights, or other derived or aggregated outputs generated by Sillage.

Customer Data: Any data, files, or information that you provide to Sillage (“Customer Data”), such as CSV or CRM exports remains your exclusive property. Sillage acquires no ownership rights in Customer Data and will use it solely to provide and improve the Services, in accordance with Section 7 (Privacy and Data Protection).

User-Generated Content: Sillage does not currently host user-generated content. Any information or data you provide to Sillage is governed by Section 7 (Privacy and Data Protection).

7. Data Protection & Privacy

Data Collection: Sillage collects data related to your activities on the platform (e.g., information about target prospects, leads). We may also, in limited circumstances, have access to sensitive commercial data such as names or contact information of your own prospects or customers.

Use of Data: We will use such data only to provide and improve the Services. Sillage will never share any customer data outside of our own organisation without written explicit consent by the customer. Internally, access to customer data is strictly limited to employees requiring it to improve or provide the service, and the score of access is always set to the minimum required. Data usage, GDPR roles are addressed in the DPA Annex. Sillage commits to safeguarding data in compliance with GDPR and other applicable privacy laws.

Security Measures: Sillage employs secure servers and dual authentication to protect stored or transmitted data. We are committed to maintaining the privacy and security of any commercial or sensitive data you share with us.

Sources of Intent Signals

For clarity, “intent data,” “signals,” and “insights” generated by Sillage are derived exclusively from publicly accessible sources such as company websites, career pages, job postings, press releases, corporate news, regulatory filings, public social network activity related to organizations (not individuals), and other publicly available web content.

No Customer Data is used to generate intent signals unless expressly instructed by the Customer. Sillage does not access private inboxes, private messages, CRM systems, or non-public data sources unless explicitly provided by the Customer for processing under this Agreement.

8. Disclaimers and Limitations of Liability

Disclaimer of Warranties: Sillage provides the Services “as is” and makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Changes to Services: We reserve the right to modify or discontinue any feature of the Services at our sole discretion. We will notify users of material changes.

Limitation of Liability: To the fullest extent permitted by law, Sillage’s total liability for any claim arising out of or relating to the use of (or inability to use) the Services is limited to the total subscription fees paid by you in the 12 months preceding the event giving rise to such liability.

AI and Automated Decision-Making: The Services may use machine learning models, automated classifiers, or other forms of artificial intelligence to generate insights, rankings, signals, summaries, or recommendations (“AI Outputs”). These AI Outputs are generated automatically based on available data sources and do not involve human review unless expressly stated.

AI Outputs are provided for informational purposes only. The Services are not intended to be used as the sole basis for any commercial, strategic, legal, or human-impact decisions. Customer remains solely responsible for reviewing, validating, and independently assessing all AI Outputs before acting on them.

The Services do not perform automated decision-making within the meaning of GDPR Article 22 or its UK equivalent. All decisions and actions taken using or based on the Services are made by the Customer.

AI Outputs may contain errors, omissions, approximations, unexpected results, or outdated information. Sillage does not guarantee the accuracy, completeness, or relevance of any AI Output. Customer acknowledges that AI models rely on probabilistic methods and may produce incorrect or incomplete insights.

Customer acknowledges and agrees that Sillage has no control over how Customer interprets or uses AI Outputs, and is not responsible for any decisions, strategies, or communications undertaken by Customer based on AI Outputs. Sillage will not be liable for any lost opportunities, revenue, deals, or commercial decisions arising from the use or misuse of AI Outputs.

Customer is solely responsible for ensuring that: (a) all use of AI Outputs complies with applicable laws, including marketing, privacy, employment, and anti-spam regulations; (b) any messages or outreach generated or influenced by AI Outputs are reviewed and approved by a human before being sent; and (c) the Services are not used for regulated assessments or eligibility determinations, including hiring, credit, insurance, or compliance decisions.

9. Suspension and Termination

Cancellation by User: You may cancel your subscription at any time through a simple email to hello@getsillage.com. You will retain access to the Services for the duration of your most recent monthly billing cycle, after which no further charges will be applied.

Suspension/Termination by Sillage: Sillage may suspend or terminate your access to the Services indefinitely if you violate these Terms or engage in any activities that may harm Sillage or other users.

10. Governing Law and Dispute Resolution

Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Delaware in the United States of America.

Dispute Resolution: Any dispute arising out of or relating to these Terms shall first be submitted to mediation in Delaware, and the parties agree to make a good-faith effort to resolve the dispute through mediation.

11. Modifications to These Terms

Sillage reserves the right to update or modify these Terms at any time. We will notify users of any material changes via email or a notice on our platform. By continuing to use the Services after such modifications, you agree to be bound by the updated Terms.

12. Acceptance

Because Sillage uses a “browsewrap” model, your continued use of the Services (including after you have received notification of these Terms) constitutes your acceptance of these Terms in their entirety. If you do not agree to these Terms, you should discontinue all use of the Services.

If you have any questions or concerns regarding these Terms, please contact us at: founders@getsillage.com

Appendix - Sillage Data Processing Agreement (DPA)

Last updated: 26/11/2025

This Data Processing Agreement (“DPA”) forms part of the Terms of Service or any other agreement between Sillage Labs, Inc. (“Sillage”, “Processor”) and the customer entering into the Services (“Customer”, “Controller”).

This DPA governs Sillage’s processing of Customer Personal Data in connection with the Services.

1. Definitions

“Customer Personal Data” means any personal data submitted, uploaded, transmitted, or provided by the Customer to Sillage in connection with the Services.

“Data Protection Laws” means GDPR, the UK GDPR, the ePrivacy Directive, and all applicable privacy laws relating to the processing of personal data.

“EEA” means the European Economic Area.

“Services” means the SaaS platform and related services provided by Sillage under the applicable agreement.

“Subprocessor” means any third-party service provider engaged by Sillage to process Customer Personal Data.

“Standard Contractual Clauses (SCCs)” means the EU-approved contractual clauses for international transfers of personal data.

2. Roles of the Parties

a) Customer is the Data Controller with respect to Customer Personal Data.

b) Sillage is the Data Processor and shall process Customer Personal Data solely on behalf of the Customer and in accordance with this DPA.

c) For publicly available business information, enrichment data, insight data, or intent signals generated or obtained independently by Sillage, Sillage acts as an independent Data Controller.

3. Purpose and Scope of Processing

Sillage shall process Customer Personal Data solely for the following purposes:

• delivering and maintaining the Services;
• providing customer support;
• improving and securing the core product;
• troubleshooting and debugging;
• complying with applicable laws.

Sillage will not:

• sell, rent, or market Customer Personal Data;
• use Customer Personal Data for its own purposes unless required by law;
• combine Customer Personal Data with third-party data except as instructed by Customer.
• use Customer Data to train general AI models

4. Customer Responsibilities

Customer shall:

• ensure it has a lawful basis to provide Customer Personal Data to Sillage;
• comply with all Data Protection Laws when using the Services;
• not upload unlawful or excessive personal data.

5. Sillage’s Processing Obligations

Sillage shall:

a) Process data only on documented instructions from Customer;

b) Ensure confidentiality of personnel with access to Customer Personal Data;

c) Implement appropriate technical and organizational security measures;

d) Ensure access to Customer Personal Data is limited to authorized personnel;

e) Not disclose Customer Personal Data to third parties except as permitted by this DPA or required by law;

f) Provide reasonable assistance to Customer for audits, data-subject requests, and DPIAs;

g) Notify Customer of any personal data breach without undue delay and, in any event, no later than 72 hours after becoming aware of the breach, unless applicable law permits a longer period. The notification will include all information reasonably required for the Customer to meet its own legal obligations.

6. Security Measures

Sillage implements industry-standard security measures including:

• encrypted servers and encrypted transit;
• logical access controls and authentication;
• monitoring and incident response;
• least-privilege access for staff;
• secure development practices;
• continuous threat evaluation.

A detailed description of technical and organizational measures (TOMs) is available upon request.

7. Subprocessors

a) Customer provides general authorization for Sillage to use Subprocessors.

b) Sillage will impose data protection obligations materially similar to those in this DPA.

c) Sillage maintains a list of Subprocessors and will provide it to Customer upon request.

Typical Subprocessors include:

• Cloud hosting providers
• AI model providers
• Infrastructure vendors
• Data enrichment partners (public sources only)

d) Customer may reasonably object to a new Subprocessor if it presents a material privacy risk.

8. Data Location and International Data Transfers

Sillage stores all their data within the European Union (Amsterdam).

To the extent Customer Personal Data is transferred outside the EEA or UK:

a) Sillage shall implement appropriate safeguards, including:

• the EU SCCs,
• the UK International Data Transfer Addendum,
• other mechanisms approved under Data Protection Laws.

b) Sillage will not transfer Customer Personal Data to a third country without ensuring adequate protection.

9. Assistance With Data Subject Rights

Sillage shall assist Customer with:

• access, rectification, deletion, and portability requests;
• restriction or objection requests;
• data-subject inquiries relating to Sillage’s processing.

Sillage will not respond to data-subject requests directly unless instructed by Customer or required by law.

10. Data Retention and Deletion

Upon termination of the Services:

a) Sillage will delete or anonymize all Customer Personal Data within 90 days;

b) Backups containing Customer Personal Data will be purged according to standard system retention cycles, which will not exceed 90 days.

c) Sillage may retain minimal personal data if legally required (e.g., invoices, logs).

11. Audits

Customer may conduct a reasonable audit (or request an independent audit report) concerning Sillage’s compliance with this DPA, subject to:

• 30 days’ advance notice;
• limits to avoid disruption to Sillage’s operations;
• confidentiality obligations.

12. Liability

Liability arising under this DPA is subject to the limitations of liability in the main agreement between Sillage and Customer.

13. Miscellaneous

a) If any conflict arises between this DPA and the main agreement, this DPA prevails.

b) The invalidity of any provision shall not affect the rest of the DPA.

c) This DPA may be updated by Sillage where required to comply with law.

d) This DPA is governed by the governing law specified in the main agreement.

14. Standard Contractual Clauses (SCCs)

Where applicable, the SCCs incorporated by reference apply to international transfers. Sillage may use Module 2 (Controller → Processor) and Module 1 (Controller → Controller) as appropriate.

15. Effective Date

This DPA becomes effective on the date Customer first uses the Services or enters into the main agreement with Sillage.