Troubleshooting
Why nothing is syncing, why something synced that shouldn't have, and what to check first.
Start here: nothing is arriving in HubSpot
Work down this list in order — nine times out of ten it is the first item.
Is the sync launched?
Open Settings → Integrations. If the band at the top of the HubSpot card says Paused, Sillage is writing nothing. Set your options and click Launch sync. A newly connected portal is always paused.
Has anything happened yet?
On On new intent only, a contact is pushed when a signal fires on it. No signal since you launched means nothing to push. On Full mapped roster, contacts are pushed when an account finishes mapping — if mapping is still running, wait for it.
Can Sillage create the people it wants to push?
If Contact Creation Mode is Update existing contacts only, anyone not already in your portal is skipped. That is the single most common cause of "the signal fired but nothing appeared". Switch to Create and update contacts, or push that lead by hand from the leads table.
Do the contacts have an email?
On Full mapped roster with Only create contacts with an email on, contacts without an email yet are held back on purpose and pushed on a later cycle. This is normal and prevents duplicates.
Other questions
Still stuck? Reach out to your Sillage contact with the workspace name and roughly when you launched the sync — that is usually enough to trace what happened.